I ship animals so that they spend as little time in transit as possible, with heat or cool packs depending on the weather (details: shipping). A few simple steps after delivery will get them into their new box in good shape.

Before delivery

Prepare the enclosure with substrate, hides and heating before the parcel arrives.
If possible, be at home on delivery day – the parcel should not sit in a mailbox, in frost or in the sun.

In winter

Collect the parcel as soon as possible and do not open it straight away in a warm room if it has been out in the cold – leave it closed for 30–60 minutes at room temperature to even out.
The heat pack inside may still be warm – that is normal.
Only then open it and move the animals.

In summer

Do not leave the parcel in a hot car or in the sun.
Open it in a cooler part of your home.

Unpacking

Open the box over the destination enclosure – small nymphs can run fast.
Tip the contents in together with the transport material (egg crates, substrate), wait for the animals to hide, and only then remove the packaging.
On the first day offer a piece of vegetable (water) and dry food.
The animals may look sluggish for a day or two – normal after shipping.

If something went wrong

Live arrival is guaranteed. If there are dead animals in the parcel, take a photo of the contents on the day of delivery (ideally before moving them) and send it by e-mail – we will sort it out.